Press Release
CBay Achieves ISO 9001:2000 Certification
Mumbai – December 4, 2007: CBaySystems (India) Pvt. Ltd. (or “CBayIndia” or “CBay”), a leading provider of technology-enabled BPO (business process outsourcing) services for the healthcare industry today announced that it has achieved ISO 9001:2000 certification. CBayIndia has been awarded this official recognition by BSI for meeting the guidelines set out by the International Organization for Standardization. CBayIndia was evaluated on its commitment to continuous quality management and improvement of Medical Transcription and Healthcare BPO services including application, development, support and maintenance.
This certification acknowledges CBayIndia’s allegiance to quality assurance in healthcare BPO services and processes for healthcare systems, hospitals and physician practices. CBay is committed to achieving total customer satisfaction by delivering high quality services within the turnaround time to the clients.
Speaking on this achievement, Dinesh Kumar, Director – India Operations and COO, said: “CBayIndia is committed to helping its customers succeed in treating patients with reliable health information delivered punctually. It has been our consistent endeavor to achieve the same for all our 200 plus client hospitals and over 700 physician practices. Quality assurance in CBay’s transcription and healthcare BPO services is of paramount importance.”
This ISO certification supports CBay’s corporate objectives, while reinforcing a culture of excellence. As CBaySystems continues to expand in markets around the world, the ISO quality framework will assure client hospitals and physician practices that they will continue to receive the highest quality services and on-time delivery relentlessly from CBayIndia.
For additional information contact:
Deepak Nair
Manager- Coporate Communications
Tel: +91-22-6641-7548
deepak.nair@cbayindia.com
www.cbaysystems.com.