Profile
CBay Systems is among the leading companies in the global Healthcare BPO space. Started in 1999 in Annapolis, USA, by a team of experienced professionals in the Healthcare Industry, the Company initially organized its backend operations in Mumbai, India. The Company's corporate office in Mumbai acts as a hub to manage a wide network of specialized centers - production, quality assurance and technology - spread across the length and breadth of India. CBay also has other operational centers based in Hyderabad, Bangalore, Pune and Nagpur. The US arm of the Company focuses its activities on all sales, marketing and business development. The Indian arm, which forms the back end, effectively handles operations, finance and accounts, technology development and other related activities.
The Company was set up in India at a time when the Healthcare Outsourcing industry was in a nascent state. CBay entered in this field with a very clear objective; to establish herself as a professional organization and provide top of the line service to its overseas customers, comprising of leading hospitals, clinics and physician practices in the USA. The challenge was to set up quality production centers and further recruit and train a committed workforce, with an eye on rapid growth. CBay continues to stress on the importance of human resource, technological advances in processing patient documents and infrastructure. Introduction of high-end workflow technology on a 24x7 basis and implementation of innovative and customized technological solutions for the benefit of the clients is the Company's USP.
CBay's dogged approach towards achieving superior quality in her entire workflow has understandably brought in accolades from her valued clients. This has led the Company to be recognized as the 3rd largest Healthcare BPO company in the whole of North America and indisputably the largest in India.
CBay has recently restructured its corporate ownership with the Indian arm, now owning its entire global business. Consequent to the restructuring, CBayIndia has reaffirmed its status as the largest healthcare business solutions company operating out of India.